Privacy notice.

What we collect

• Your account. Your full name, mobile number and e-mail address. If you sign in with Google, Google tells us your name and e-mail address. If you sign up with your e-mail address, you also choose a password, which is stored only in a scrambled form that nobody can read back. The front desk can also register you on a visit with your name and mobile number.
• Your sign-ins. When you sign in, our sign-in service records the time, your internet address and your browser, to keep your account safe.
• Your age answer. Whether you are 18 or older, and when you told us. If you are under 18 we keep that on your record; only staff can change it. If you are under 18, a parent or guardian should agree to this notice.
• Your skill level. The level you choose: Beginner, Novice, Intermediate, Advanced or Open. Staff can change it.
• Your card. The serial number of the NFC card the desk gives you, when it was issued and by whom, and whether it is active, lost or replaced. The card itself holds only its serial number and a web address with a short random code. It holds no name, number or other personal data, and reading it with a phone shows no name.
• Bookings and open play. The courts and times you book, your place in the open-play queue, the games you play and when, your day passes and your game credits.
• Coach sessions. If you add a coach to a court booking, which coach, for which booking, and whether the coach confirmed. The coach fee is paid to the coach, not on this website; staff record the amount, how it was paid and the day. If you pay a coach by GCash or bank transfer, staff keep a photo of the receipt, which can show your name and number.
• Payments. What you paid, when and for what. We keep PayMongo's reference for the payment, which does not include your card number. Card and e-wallet details stay with PayMongo; we never see or store a card number.
• Membership. Your membership and when it ends.
• Points. The points you earn in Prime's mini events and where you place.
• Messages you send us. When you use Contact us: your name, your mobile number or e-mail address (or both), the topic and your message. If you are signed in, the message is linked to your account. We do not keep your internet address with it.
• Your choices. Whether you accepted this notice and when, whether you chose to be shown on the points leaderboard, and whether you asked for Prime news (events and promos by text or e-mail) and when.
• Staff actions. A log of what staff did to your record (a merge, a refund, a card replaced), with the reason they typed.

We do not collect your location or your photo. This system does not record your government ID.

This website

• It uses cookies only to keep you signed in. It has no advertising, no tracking and no analytics.
• To stop the forms being abused, it keeps a scrambled form of your internet address for up to two days, never the address itself.
• The map on the home page comes from Google Maps. Nothing is loaded from Google until you tap Show the map; from then on, Google's privacy policy (opens in a new tab) applies to the map.

Why we use it

• To book courts, run the open-play queue and let you in with a tap of your card.
• To take your payments and give refunds.
• To keep your credits, day passes and membership straight.
• To show tonight's courts and queue, with each player's skill level, on the venue's screens.
• To arrange coach sessions and keep a record of coach fees.
• To run mini events and keep the leaderboard.
• To keep players under 18 off the public boards.
• To answer your messages.
• To send you Prime news, only if you asked for it.
• To find and fix mistakes, and to answer you when you ask about your account.

Who sees it

• Prime's staff and managers at the front desk and in the back office see your name, mobile, e-mail, skill level, bookings, coach sessions, payments, cards, credits and points, and the messages you send us, so they can serve you. Only managers and the owner can delete a message.
• Other players at the venue see your first name and the initial of your last name on the court and queue screens, and on the leaderboard if you are on it. The venue TV's queue shows your skill level beside your name. Signed-in players can also see tonight's courts on this website, with the same first names and initials.

Prime Points: when you play in one of Prime's mini events, your points, your first name and the initial of your last name are shown on the public leaderboard on this website and on the venue's TV. Players under 18 are never shown on the leaderboard or the TV's points board. You can hide yourself at any time under Account → Privacy.

The results page of an event names everyone who played, by first name and initial, whatever their age. On the venue's court and queue screens, players are shown by first name and the initial of their last name, whatever their age.

• Coaches are shown on this website (name, photo, rate and hours) only when the coach agreed to it, and a coach's own number only when they agreed to that too.
• The coach you ask for hears from our staff who booked the session and when, so the coach can confirm it. Staff may also give the coach your mobile number to arrange the session. Coaches cannot sign in to this system, and it shows them nothing about you.
• PayMongo handles your payments; it gets what it needs to charge you and has its own privacy notice.
• Google if you sign in with Google, or open the map.
• Supabase and Vercel host the system and store the data for us, in Singapore. The e-mails with your sign-in and confirmation links are sent by Supabase.

We do not sell your data and we do not use it for advertising.

How long we keep it

• Your account, bookings, payments, credits and points stay while you have an account with us, and afterwards as long as Philippine law on receipts and tax records requires (ten years under BIR rules).
• The desk computer at the venue keeps a working copy of players' names, skill levels and memberships, so the venue keeps running when the internet is down. It clears its own day-to-day records (the queue, games, sales and staff actions) after 90 days, and its copies of what it has already sent to the cloud after 30 days.
• The cloud keeps copies of the venue's courts and queue for 24 hours, and always the most recent one.
• Messages you send with Contact us are deleted 90 days after we answer them, and 180 days after they arrive at the latest. You can ask us to delete one sooner.
• Photos of coach fee receipts are deleted 13 months after the fee was paid. You can ask us to delete one sooner.
• Staff can mark your record deleted or merged with a duplicate; the record is kept, marked, for the reasons above.

Your rights

Under the Data Privacy Act you can ask us to:

• tell you what we hold about you;
• correct it;
• give you a copy;
• stop showing you on the leaderboard (you can do this yourself under Account → Privacy);
• stop sending you Prime news (you can do this yourself under Account → Privacy);
• delete your account, subject to the records we must keep;
• object to a use you did not expect.

You can also complain to the National Privacy Commission (opens in a new tab).

How to ask

Ask at the front desk, or send us a message with the Contact us form on this website.

Prime's data protection officer is the owner of Prime Pickleball Hub. We answer within 15 working days.

Changes

If this notice changes, the new version will be on this page with a new date.